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IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. S S EXPERT SYSTEM is a best IVR solution provider that typically intends to serve high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, credit card services, customer bookings & more. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR solutions or IVR services allows callers' queries to be resolved without the need for queuing and incurring the cost of a live agent.
Benefits of Using IVR Solutions